We are aware there are concerns about viruses being picked up from returned garments that are repackaged and sent out again. However, we would like to reassure you that we are taking all the necessary steps to remove this risk and keep our customers safe.

It is commonly accepted that viruses do not live longer than 24hrs on clothing. The returns we receive back are delivered via Royal Mail and this alone takes 3-5 days. Within this time any virus would be dead.

Further to this, we now thoroughly steam every single garment returned at temperatures over 100c which kills all viruses and 99.9% of all bacteria.

We then leave the garments to hang for a further 24hrs before they are resealed and returned to stock. Meaning the next customer to receive the item will have a guaranteed uncontaminated garment. All our members of staff wear protective masks and gloves to make sure no contamination will occur during this process.
Rest assured there is zero risk when you receive your order in the post from us!
Stay safe!